We offer a flat rate shipping fee of $15 CAD for all Canadian orders and $10 USD for all orders shipped to the United States.
✨ Enjoy FREE SHIPPING on Canadian orders over $100 CAD and U.S. orders over $100 USD ✨
| Shipping Rate | Shipping Methods | Estimated Delivery | |
| Canada |
Free for orders above $100 CAD |
Chit Chats, ICS Courier, Purolator, FedEx, UPS, Canada Post | 2-10 business days |
| USA |
Free for orders above $100 USD $10 USD for orders below $100 USD |
USPS, Purolator, UPS, DHL, FedEx | 2-10 business days |
| Other Countries | $40 USD | Canada Post, Purolator, DHL, UPS, FedEx | 7-16 business days |
Processing Times
All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays.
During peak periods or due to a high volume of orders, shipments may experience slight delays. We appreciate your patience and understanding. If there is a significant delay in shipping your order, we will notify you via email.
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). Please allow up to 48 hours for the tracking number to become active.
Customs, Duties, and Taxes
For Our Canadian Customers
We’re proudly Canadian and ship from Canada 🍁
That means no tariffs, no duties, no surprises for Canadian orders.
Thank you for supporting a Canadian small business — your support truly keeps us going, and we’re committed to getting your orders to you smoothly and quickly.
For Our American Customers – No Tariffs!
We’re excited to share that we now ship U.S. orders directly from our U.S. fulfillment partner in California 🎉!
What This Means for You
✅ No tariffs
✅ No duties
✅ No brokerage fees
✅ No surprise charges at delivery
What you see at checkout is exactly what you pay.
All Other Countries
Navo Lashes is not responsible for any customs fees, duties, or taxes applied to orders shipped outside of Canada and the U.S. Any fees imposed during or after shipping are the responsibility of the customer.
Damages & Lost Shipments
Once your order has been handed over to the shipping courier, it is under the courier’s responsibility.
While Navo Lashes is not liable for lost, stolen, or damaged packages, we understand how frustrating shipping issues can be and we’re happy to help where possible.
If there’s an issue with your delivery, please:
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Check the tracking link provided in your shipment confirmation email for the most up-to-date status
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Contact the courier directly, as they are best equipped to investigate delays, delivery attempts, or missing parcels
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Ensure accurate delivery details, including buzzer codes or access instructions if you live in a condo, apartment, or secured building — couriers cannot complete delivery without this information
If your package arrives damaged or appears to be lost, please email us at info@navolashes.com with your order number. We’ll do our best to assist and help guide you through next steps.