Choosing the perfect Navo Lash style depends on the look you're aiming for:

• Glow: Our lightest, straight lash design with multidimensional lengths for a subtle, natural enhancement.
• Airy: Light, wispy criss-cross lashes offering a delicate, natural appearance.
• Bloom: Thicker, more voluminous version of Airy, providing a lush, natural look.
• Fluffy: Soft, glamorous fullness with uniform lashes for a balanced, elegant effect.
• Luxe: Plush, voluminous lashes that make a bold statement for special occasions.

All our lashes are crafted from premium Korean PBT silk fibers, ensuring a natural look without any plasticky shine.

For the most natural look, we recommend our Glow or Airy styles:

• Glow: Features multidimensional lengths for a subtle enhancement that blends seamlessly with your natural lashes.
• Airy: Offers light, wispy criss-cross patterns for a soft, delicate appearance.

If you're seeking a glamorous look, our Luxe style is ideal:

• Luxe: Plush, voluminous lashes that make a bold statement, perfect for special occasions or when you want to stand out.

This style adds luxurious fullness while maintaining a natural appearance. No more caterpillar eyes!

There’s a bit of a learning curve, but once you get the hang of it, applying Navo Lashes is super fast and easy! Most customers find that after a couple of tries, they can get their lashes on in just a few minutes.

For the best results, it’s important to follow the step-by-step instructions on our How to Use page. This guide walks you through placement, troubleshooting, and tips to help you master the perfect application.

Once you figure it out, you’ll love how quick and effortless it is—totally worth it!

The key to a secure and comfortable fit is placing the glue strip on the skin where your natural lash roots emerge—not on the lashes themselves.

For most people, the best placement is about 1 mm inward from the lash roots, directly on the skin. However, placement can vary depending on your eye shape:

• Some find it best to apply right at the lash roots.
• Others prefer positioning them slightly deeper/higher on the skin for a more secure hold.

Try adjusting the placement slightly to see what feels most comfortable and looks most natural for you!

If your lashes aren’t staying on, here are a few things to check:

• Placement matters – Make sure the glue strip sits about 1 mm inward from the lash roots, adhering to the skin rather than the lash hairs.
• Oil & moisture-free lids – Oil, tears, or residue can prevent the adhesive from bonding properly, so cleanse your eyelids thoroughly before applying.
• Press them in place – After applying the clusters, use tweezers to gently clamp them down for a secure hold.
• Check for corner lifting – Avoid placing clusters too close to the inner or outer corners, where they may lift more easily.

If you're still having trouble, please contact us so we can help you troubleshoot!

If your lashes feel pokey or uncomfortable, a few small adjustments should fix it! Here’s what to check:

1. Placement matters – If the clusters are too deep into your eye, they might poke when you blink. Try shifting them slightly closer to the roots of the lashes, or directly on top of the skin where your lash roots emerge.
2. Check the angle – The glue strip should lie flat along your lash line. If the clusters are tilted upward or downward, they can feel uncomfortable.
3. Align the bases – When placing each cluster, make sure the bottom edges of the glue strips line up in a straight, smooth row.
4. Trim the outer edges – If a cluster is too long or extending past your lash line, you can trim the outer corner slightly for a better fit.
5. Press to secure – After placing all your clusters, use tweezers to gently clamp them down, ensuring they’re sitting flush with your lash line.

Remember, you shouldn't feel the lashes once they're properly applied. If discomfort persists, continue to adjust the placement until they feel natural and comfortable for your unique eye shape.

If you're still having trouble, please contact us so we can help you troubleshoot!

These lashes are designed for daily wear, and we recommend removing them at night so you can properly cleanse your eyes.

That said, some customers have worn them for up to 2–3 days. If you choose to do this, just know that the glue is not intended for multi-day wear, so results may vary. Keeping your eyes clean is always a priority!

Absolutely! Each lash cluster can be reused 1–3 times with the original adhesive. When the glue starts to wear out, simply remove the old adhesive (instructions are available in the How to Use section) and refresh your lashes with our Clear Lash Cluster Stickies.

This innovative system lets you reuse each cluster up to 10+ times, depending on care. Just store them in their original tray after each use, and they’ll stay in great shape for multiple wears!

Yes! Unlike lash extensions or long-term cluster lashes, you can freely wear eyeshadow, eyeliner, and mascara with Navo Lashes.

Since the lashes are removable, you can properly clean your makeup off at the end of the day, keeping your eyes fresh and irritation-free.

We recommend completing your entire eye makeup routine—including tightlining, eyeshadow, and any other desired products—before applying your Navo Lashes. This approach ensures that your makeup doesn't interfere with the lash adhesive and helps maintain the longevity and appearance of your lashes.

They’re water-resistant, meaning they can handle light splashes, tears, and rain. However, we don’t recommend swimming or showering in them, as direct water pressure may loosen the adhesive.

Right now, we offer 10/11/12 mm mixed kits as well as single-length sets in 10, 11, 12, and 13 mm.

*Glow does not come in 13 mm since it’s designed to be ultra-natural.

If you’re looking for shorter or longer lengths, please contact us to let us know—we love hearing your feedback!

All our lashes have a natural C curl—not too flat like a B curl and not as dramatic as a D curl. While we don’t currently offer ultra-curly options, we’d love to hear your feedback, so please contact us if you’re looking for something specific!

Unlike other pre-glued lashes designed for multi-day wear (7–10 days), Navo Lashes are made for daily use, so they:

• Won’t damage your natural lashes – Other brands use extra-sticky glue that builds up, making removal messy and pulling out lash hairs.
• Stay clean & fresh – Multi-day wear lashes trap dirt, oil, and dust, and since you can’t clean your eyes properly, hygiene becomes a problem.
• Look natural, not fake – Cheaper Amazon imitations use low-quality glue that doesn't hold well and plasticky, unnatural-looking fibers.
• Feature a replaceable adhesive system – We’re the ONLY pre-glued lash brand with Clear Lash Stickies, so you can refresh the adhesive and reuse clusters for 10+ wears.
• Have perfectly calibrated glue strength – Strong enough to last all day, but easy to remove without leaving sticky residue.
• Made with high-quality Korean PBT silk fibers – Soft, natural-looking, and far superior to cheap synthetic alternatives.

No gunky buildup—just easy, beautiful lashes!

The key is positioning!

1. Remove the old adhesive – Hold the lash cluster firmly between two fingers and gently scrape off the glue strip.
2. Align the lash – Flip the lash upside down and position the bottom edge of the lash band with the bottom edge of the new adhesive strip.
3. Press to transfer – Gently press the lash onto the adhesive strip to ensure even glue coverage.
4. Peel & lift – Carefully peel back the clear sheet and remove the lash cluster with tweezers.

If you’re struggling, feel free to contact us—we’re happy to help!

PBT (polybutylene terephthalate) is a safe, synthetic material commonly used in contact lenses and textiles, meaning it won't absorb into your skin or body. It’s incredibly durable yet soft, mimicking the look and feel of real hair while being 100% vegan.

The PBT we use is made in Korea, a country known for high-quality beauty innovations, ensuring our lashes look natural, lightweight, and luxurious—without the plasticky shine of cheaper

Nope! Our adhesive is acrylate-free. It contains Glyceryl Hydrogenated Rosinate, Styrene/Isoprene Copolymer, Paraffinum Liquidum, Tocopheryl Acetate, making it a great option for those with allergies.

To clean your Navo Lashes, follow these simple steps:

1. Soak – Place the lashes in a bowl of water with a few drops of mild soap and let them soak for a few minutes.
2. Rinse – Dip them into a separate bowl of clean water to remove any soap residue.
3. Gently Clean – Use a Q-tip to lightly brush along the lash curve, ensuring they’re thoroughly cleaned.
4. Store Properly – Once dry, return the lash clusters to their tray—either in their original spots or along the sides, whichever you prefer!

For full details, visit our How to Use page.

You're not alone — this is a super common issue!

A little trick we love: flip the used clusters upside down when placing them back in the tray (so the curve faces down). This helps keep the sticky side from touching the unused lashes, and the clusters stay in place better without sliding around.

It doesn’t have to be perfect — just this small flip makes storing them way easier and keeps everything more organized for your next use.

Yes! You can trim the lash clusters if you need a half-cluster to complete your lash map. This lets you customize your look for the perfect fit while keeping the style seamless and natural.

For more details, please visit our Shipping page.

We offer free shipping on all orders to the USA and Canada over $100.

If you need to make changes to your order, please contact us as soon as possible, and we’ll try our best to accommodate.

We know you're excited to receive your Navo Lashes, and we're truly sorry for any delays you've experienced. Here's a quick overview of our shipping process:

Order Processing: We aim to process all orders within 1–3 business days.

Shipping Times:

• Canada: Typically 2–10 business days.
• USA: Usually 3–10 business days.

For Our US Customers:

To get your lashes to you faster and help you avoid customs duties, we transport orders from Alberta, Canada, to Montana, USA, by land. Once in Montana, packages are handed over to USPS for delivery. During this handoff, you might see a "Label Created" status in your tracking info. It can take 1–2 days for tracking details to update as your order moves into the USPS system.

A Couple of Things to Keep in Mind:

• Business Days: Our delivery timelines refer to business days (Monday through Friday, excluding holidays). So, if you place an order on a Friday, the first business day is Monday.
• Tracking Information: Once your order is on its way, you'll receive a tracking number. If tracking details haven't updated after a few days, or if you experience significant delays, please contact us, and we'll be happy to assist you.

We truly appreciate your patience and understanding. Your satisfaction is our top priority, and we're committed to getting your Navo Lashes to you as quickly as possible.

If you haven’t received your order, please contact us, and we’ll investigate the status.

Please note that once your order is picked up or dropped off with the shipping courier, any delays or issues as a result of the shipping courier’s handling are unfortunately out of our control. We will try our best to accommodate as much as we can.

We offer a 100% satisfaction 30-day money-back guarantee. If you’re not happy with your purchase, please contact us, and we’ll do what we can to make it right. Products must be new or in lightly used condition — we reserve the right to void our guarantee on products that are heavily used.

For more information, please visit our Returns & Exchanges page.

It depends on the airport! While most security checkpoints allow small lash tweezers, some international airports (like Hong Kong) may confiscate them if they’re in your carry-on. We recommend packing your tweezers in checked luggage just to be safe.